always have a "To Do" list that never ends and just keeps getting
longer. In order to stay on top, sponsors have to continually add and improve
their paysites both in the eyes of the webmaster and that of the members.
With so many things going on at once, sometimes things like Customer Service
may not get the priority it needs. It is far too easy to forget that keeping
your customers content and loyal can greatly affect your retention numbers and
hence your bottom line. The worst thing a sponsor could ever do is leave its
Customer Service completely in the hands of a third party processor. Core Adult
CS will engage customers to meet their needs.
100% North American english speaking CS reps
Reduce chargebacks by negotiating with unsatisfied customers to come to a
reasonable solution, under the guidelines and limits you set
Flexible coverage schedule tailored to your requirements
Reduce refunds by offering extra access or access to another site as compensation
for services not received.
Increase retention levels by assisting customers experiencing difficulties
with the site and help them to become loyal.
Provide basic technical assistance such as helping them upgrade media players,
lower firewalls if necessary or switch browsers. This service is greatly appreciated
by the newer users to the Internet that can often find the simplest things overwhelming
and helps them to develop loyalty to your websites.
Alert you to major problems immediately and minor ones at your convenience.
This service alone can prevent large numbers of your customers canceling if
the website experiences problems. There is nothing worse than coming in on Monday
morning to find that one of your websites has experienced a major problem all
weekend long and you did not know about it.
Confidence in knowing that your customer service is being
handled by individuals who use English as their first language and have a vast
amount of experience in the online customer service area and technical assistance
area for new web users.
- iBill (Both Legacy and Next Generation)
- Paycom (Epoch)
Coverage for whatever hours you need it whether on a permanent
basis or temporary. No more worrying about vacation days, sick days and holidays,
we have you covered whenever you need it.
A flexible schedule that will be designed to suit your particular
needs. If you have in-house customer service during the week, we can cover you
during the night, on weekends or both. We can adapt our services to do 24/7
customer service right down to one hour per day for the smaller sponsors.
If you like, at no extra charge we will give you detailed reports
as often as you require showing you the problems people have contacted us regarding
or the reasons they have stated for cancellation. This can assist you on areas
that may need improving that will help increase your retention further.
We also monitor emails for any problems that we notice that
may be of concern and investigate the matter. If people are complaining there
is a problem with the website we test the site to see if the problem requires
us to contact you immediately or whether it can wait until you are in the office
again. No more hours and hours of downtime that goes unnoticed.
Complete confidentiality. Our professional staff has experience
working with some of the biggest names in the entertainment industry. We hold
a high level of confidentiality. We keep your company matters private and we
share no information with anyone under any circumstances. In fact we will not
even divulge to anyone that you are even using our services.
Rates will vary depending on many factors. For a quote, please contact us with
detailed requirements and desired coverage and availability.